Privacy Policy
This notice sets out how Lucky Dreams Casino, operating under Curaçao Gaming Authority licence OGL/2024/164/0246, handles the information connected to your
Legal Notice
This notice sets out how Lucky Dreams Casino, operating under Curaçao Gaming Authority licence OGL/2024/164/0246, handles the information connected to your account. It describes what we gather, why we need it, and the choices you keep over your own data.
Information we collect
When you register and play, we record identity and contact details, payment records, gameplay history, and the documents supplied during verification checks.
Our systems also log technical details such as device type, browser, approximate location, and connection data, which help us keep the platform stable and secure.
Support conversations, preference settings, and marketing choices are stored so that our team can assist you accurately and honour the options you have selected.
How your information is used
The primary purpose is to run your account: processing deposits and withdrawals, confirming eligibility, and delivering the games and features you request.
We rely on collected data to meet anti-money-laundering duties, prevent fraud, and satisfy the reporting obligations attached to our Curaçao licence.
With your consent, we may send promotional updates tailored to your interests. You can withdraw that consent at any moment without affecting your ability to play.
Sharing and safeguards
Information is disclosed only to trusted partners who help operate the service, such as payment processors and verification providers, and always under contractual confidentiality.
We may release data to regulators, auditors, or law-enforcement bodies where a valid legal request or licensing requirement compels us to do so.
Encryption, restricted internal access, and regular security reviews are applied to reduce the risk of unauthorised access, loss, or misuse of your records.
Retention and your rights
Records are kept only as long as our licence, tax rules, and fraud-prevention needs require, after which they are securely deleted or anonymised.
Depending on the laws that apply to you, you may ask to view, correct, export, or erase your data, and we may need to confirm your identity before acting on such a request.
Where to get help
- Data protection enquiries handled by the Lucky Dreams Casino privacy team via the contact form in your account
- General customer support available through the help centre and live chat