Terms and Conditions

Eligibility and your account

You must be of legal gambling age in your country and permitted by local law to take part in online gaming before you create an account with us.

Each person may hold one account only, registered with truthful and current details. Playing on behalf of a third party or on a shared account is not permitted.

You are responsible for keeping your login credentials private, and any activity carried out under your account is treated as authorised by you unless you report a breach promptly.

Deposits, wagering, and withdrawals

Funds must come from a payment method held in your own name, and we may request proof of source or identity before approving a payout.

Withdrawals are released once verification is complete and any active bonus conditions have been satisfied, in line with the schedules published in your account.

We reserve the right to void wagers or reclaim funds that result from technical faults, obvious pricing errors, or activity that breaches these terms.

Bonuses and promotions

Every offer at Lucky Dreams Casino carries its own qualifying criteria, wagering multiplier, and expiry window, all of which are stated when the promotion is presented.

Attempting to exploit an offer through multiple accounts, collusion, or irregular betting patterns may lead to the forfeiture of bonus funds and related winnings.

Service, liability, and disputes

Access to games may be interrupted for maintenance, security measures, or legal restrictions, and we do not guarantee uninterrupted availability at all times.

If you are unhappy with an outcome, our complaints procedure sets out clear steps and response times, and unresolved matters may be escalated to our licensing authority for review.

Where to get help

• Official Lucky Dreams Casino support desk via help centre email and live chat
• The Curaçao Gaming Authority as the licensing and complaint-handling body where applicable